Frequently Asked Questions (FAQ)

 Amount Deducted but recharge failed

  • If the recharge fails and amount is deducted, PayMePaisa refunds the entire amount of failed recharge back to your PayMePaisa Wallet.
  • Recharge amount will be added to wallet.
  • If amount not added to wallet then contact to our customer care executives.

 Status shows success but bill payment/recharge not received

  • The bill payment takes 3 days to be updated at the operator’s end. In case of Recharge, please verify the plan whether you have received a special recharge benefit or not. If not, then please write to us at

 Unable to make transaction through PayMePaisa cash

  • Please check your wallet transaction limit as you might have crossed it.
  • If not, then we request you to try again after some time.
  • If you are accessing it on Windows App then please upgrade it.
  • If already followed above steps and the issue still persists, then please write to us at